SHIPPING & RETURNS

SHIPPING POLICY

- Urban 29 ships world-wide through USPS, DHL and/or UPS. The customer is responsible for ensuring that the package will be delivered to the respective shipping location.

​​RETURN & EXCHANGE POLICY​

- Urban 29 ships world-wide through USPS, DHL and/or UPS. The customer is responsible for ensuring that the package will be delivered to the respective shipping location.

 Returns, Refunds, and Exchanges Policy 

- If you are not happy with your purchase and wish to return your order(s), please notify us by sending an e-mail to urban29fashion@gmail.com  prior to returning your purchase(s). You can return or exchange within 14 days of receipt date for a full refund or exchange.

 - Any return goods must be in new, unused, unworn, unwashed condition. You may return any regularly priced item for a refund or exchange within 14 days of receipt.

*For any returns or exchanges, the buyer is responsible for the return postage. We are not responsible for any lost packages as well as packages damaged during transit back to Urban 29.

*All sale items and international orders are FINAL SALE and are not eligible for return or exchange.

*We strongly recommend purchasing shipping insurance before sending your return.

*Urban 29is not responsible for any items lost or damaged in transit or packages that are stolen.

- If an item is damaged or defective, we will either replace it or offer a full refund including return shipping costs. To expedite return service, e-mail us a photo of damage / defect. The replacement or refund will be issued once the damaged / defective item has been received at the Urban 29 office and processed by our staff.

- Urban 29 will inspect all returned items carefully prior to making a final determination as to whether to issue a refund or exchange. If the item is not in new, unused condition, or if we cannot locate the damage or defect as the buyer described, Urban 29 reserves the right to offer a partial, rather than a full refund.

 - Refunds will be made back to the original form of payment within 48 hours of Urban 29 receiving the returned item(s).

 - Only items purchased directly from www.urba29fashion.com are covered by this policy. Urban 29 is unable to process returns or exchanges for purchases made outside of our website.